We are thrilled and quite honored to announce that based on the SatisFacts 2017 Annual Resident Satisfaction Survey, The 101 and Pillar Properties are ranked top five in the Nation in resident satisfaction, for the third year in a row!
SatisFacts is a national market researcher focusing on multifamily retention and reputation management.
They survey our residents annually to ask them about their satisfaction in a number of areas at the property including:
- Office staff
- Maintenance requests/service
- Apartment appearance
The SatisFacts survey is designed to identify satisfaction, retention, reputation and overall performance. We think our high scores relate to our Quietly Awesome commitment across all aspects of our business and with every engagement.
SatisFacts works with over 300 management companies and more than three million apartment homes across the United States.
We would like to humbly thank our residents and congratulate our team members for all they do every day!
We would also like to give a special thank you to our residents for their online feedback that landed us in the Elite 1% ORA Power Ranking. The ORA Power Ranking is based on a nationwide online reputation study of more than 71,000 properties across multiple review sites.